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Cycle

 Today I finally realised why the PA don’t help to pump. Because if the helped and the customer forgets to pay or never have the intention to pay, they will have to pay for the bills if this customer cannot be found. Another is when the customer told them the amount and if they got it wrong, then the extra amount will be paid the the PA too. Daily there are so many customers, if every customer don’t play by the rules, the PA might as well don’t need this job. Their being there is to help you when you have troubles but decision and the rest should be made by you. They are also there to ensure you don’t runaway too. Same as cashier. We were there to help you process your bills. You runaway or not, if we don’t observe, we pay the bill when you are not being responsible. Then we will be blamed for not observing. By right, you should ensure for self-service or whatever, that the bill is being paid before you go. The fault is a bit of the design because by right if you failed to pay, there should be a more cautious alarm rather than we saw you drove away. Only don’t know how many donkey years the alarm then sound off you have runaway. No car, no payment, only alarm… If we observed, you runaway within the reasonable timeframe for the bill not being paid, we cannot call out. Get complained for stopping you before you truly or not truly forgetting to pay… Sigh. Whatever it was, we get your complain or your bill. Is a complain better or paying for the bill? Do we want to be more helpful if the result was more of a punishment than rewards? Not to say rewards, if you don’t create havoc already thank god. 


It is a cycle thing. If we help, we get complain plus your bill. If we don’t help, we only get complain. If we don’t help, we still get complain and bill, either change job or change system or do nothing to get the same result. Why so much effort if everything will go to waste. Save energy… So I realised this only this afternoon after we kept really close eyes  to the pumps. Best is I can have a gate but we cannot. Built to fail but somebody weaker pay for it. If they complain, well, nothing we can do about it since some bad customers made it that way. Sorry that they helped you and then then have to pay for your bill and they won’t do it again.

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